Happy occupiers, loyal tenants

Listen to them!

GRESB and Keepfactor initiated the webinar
“SOCIAL DISTANCING OR WORKING AT DISTANCE”
on the post covid19 office market.
In corporation with RealService, CushmanWakefield and McKinsey and company.

Learn more about Keepfactor!

Who’s using Keepfactor?

  • Increasing appealing and healthy working environments is a daily focus point in our asset management. Being aware of user experience and their (future) requirements is essential for our product and service development. For years now, Keepfactor has supported us in this research process. Their approach, tooling and output helps us in creating real value for life.

    Bas Jochims - Bouwinvest

  • With real estate assets worth £16 billion*, they are one of the largest real estate investors in Europe. Their real estate team follows a robust and repeatable investment process which is driven by a disciplined research approach. Their real estate expertise spans key markets across the globe, including offices in Edinburgh, London, Paris, Boston and Hong Kong.

    abrdn

  • Keepfactor's web-based solution convinced us because you can draw a lot of insights from the surveys and the underlying analyses. At the same time, you can set a benchmark and compare it with other properties in your portfolio. Questions about satisfaction with the respective property manager or change requests are very important factors in the survey.

    Malte Wallschläger, Head of Department Asset Management International

  • We believe it is important that our tenants and ground lessees have a place where they feel comfortable working, living and shopping. Throughout our history, we have always focused on the long-term value development of our real estate and agricultural land. To continue to ensure this, corporate social responsibility and impact investing are a key part of our business.

  • Our purpose is to build communities and sustainable futures. Real estate plays a pivotal role in society" Keepfactor is proud to work for Patrizia.

    Patrizia

  • MN Services was assisted by the Keepfactor platform over the last 2 years. Satisfaction and response increased.

  • Cromwell’s global platform comprises 350+ staff across 30 offices in 16 countries across Australia, New Zealand and Europe. Globally, the Group has total Assets Under Management (AUM) of €6.9 billion as at 30th June 2016.

    Cromwell

  • Our strategy is focused on delivering an exceptional property experience for our tenants to support them in their success. Keepfactor is a very useful tool to connect with tenants and helps build impactful long-term relationships. In addition, Keepfactor adds value to our ESG goals.

    Edmond de Rothschild

The Algorithm is based on the Satisfaction, Rent Roll and Lease Expiry

Keepfactor assesses the satisfaction of the tenants in buildings by asking them to rate and weigh certain aspects. These rates and weights are combined data from the lease. Finally, the satisfaction ratings and rent roll are connected with the weighted average lease expiry (WALT) of the portfolio/building.
 
Besides giving ratings to the predetermined aspects, the tenants can also suggest improvements. Action plans are automatically generated based on these suggested improvements, and the improvements are weighted on the height of the rent.

The Process

The clients or their property managers provide the data of the tenants. They receive an announcement of the upcoming assessment to be executed by Keepfactor.

In the assessment the contact persons can add colleague details. They receive an invite for a shorter assessment as they cannot judge the functioning of the property management.

The Vision

Via tenant engagement, the investor and/or property managers prioritizes investments that enlarge the satisfaction of the occupiers resulting in higher productivity. Higher productivity potentially increases the revenues the tenant generates. Ultimately, this leads to higher retention rates, resulting in less risk for your real estate investments.

The Platform

Keepfactor presents the results in an online platform accessible to the fund, portfolio, asset and property manager. The design of the platform allows you to review the tenant satisfaction of a portfolio, building and/or tenant. It enables you to easily identify issues and opportunities and make better business decisions.
On a building level dissatisfied tenants are easily identified. So are the actions to be taken preventing this.

The Benchmark

The platform provides you with powerful analytics through which you can benchmark your tenant engagement ratings. Each building is compared to your portfolio, based on the portfolio’s asset type. All ratings and performances of buildings and portfolios are benchmarked with their peers. Keepfactor also generates aknowledged data for GRESB, WELL and BREEAM.

Want to know more about Keepfactor?

Leave your phone number and we will schedule a phone call and we’ll get back to you to discuss the best solution for your real estate portfolio.

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      The Keepfactor Team

      phil_jonckheer

      Phil Jonckheer

      Partner and Director
      Merijn

      Merijn Brouwer

      Partner and Advisor
      Cees

      Cees Tulleken

      Partner and Technical Lead